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Apify Privacy Policy

Last Updated: September 12, 2024

Welcome to the Apify Privacy Policy!

Apify Technologies s.r.o. ("Apify," "we," "our" or "us") operates website apify.com (“Website”), provides its customers with the computer platform “Apify” (the "Platform") and some other services and functions, as specified in the Apify General Terms and Conditions (the "Services").

Apify is committed to transparency in our processing of information. This is where we describe how we handle your personal data. “Personal data” is any information that is directly linked or can be linked to you. Capitalized terms not otherwise defined in this Privacy Policy will have the meaning outlined in the Apify General Terms and Conditions.

When the Privacy Policy applies​

Please note that this Privacy Policy applies where Apify is a “data controller” of your personal data. This includes when we collect information from and about visitors to our websites, prospective users and customers, and users of the Platform, collectively referred to herein as “you.”

When the Privacy Policy does not apply​

You may collect and manage personal data when using Platform or other Services. In such a scenario, Apify is a “data processor", not a “data controller” (as defined by applicable privacy laws) of personal data that we process under your instructions and on your behalf. For clarity, this Privacy Policy does not apply to where Apify processes personal data as a data processor. Such processing activities are governed by a separately executed data processing agreement(s) between Apify and you. We are not responsible for your privacy or data security practices. You represent and warrant that you have all necessary rights, consents, or other legal basis for processing such personal data and instructing us to process them on your behalf.

This Privacy Policy also does not apply to personal data about current and former Apify employees, job candidates, or contractors and agents acting in similar roles.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR PERSONAL DATA. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

Table of Contents​

Personal Data We Collect​

Personal Data You Provide to Us​

We collect a variety of personal data that you provide directly to us. For example, we collect information from you when you:

  • create a user account to log into and use Platform and Services, including communicating with support or sales teams
  • register for a demo, webinar, conference, or other events.

We need your name, email address, username, business information, billing information, and payment information. Additionally, you may provide us voluntarily with a short bio, homepage URL, GitHub username, Twitter username, and profile picture, which will be added to your public profile on the Platform.

Personal Data We Collect through Automated Means​

Like most websites and technology services delivered over the internet, we automatically collect and store various information about your computer hardware and software when you visit our Websites and use our Platform and Services, including but not limited to the device name; relevant operating system type; hostname; IP address; language settings; date and time of access to the Platform; logs describing connections and containing statistics about data sent to and from other devices including page scraping activities.

Cookies​

When you visit our Website or use our Platform or our Services, we may collect some personal data in the form of cookies (a cookie is a small data file placed on your computer's hard drive that contains information that allows us to track your activity on the Website and Platform). The cookie does not contain personal data; however, if you provide us with some personal data, the cookies may act as an identifier to tie your personal data to your IP address or computer. We are committed to following the highest standards of privacy protection in relation to cookies. Other than the cookies necessary for the Website to function, you can always choose not to allow the cookies while using our Website or Platform. Read more information about the cookies we use and how we use them and ensure your privacy at the same time in our Cookie Policy.

How We Use Your Personal Data​

At Apify, it is extremely important to us to process personal data securely, fairly, and transparently. We do so in accordance with applicable privacy laws, including the European Union's and the United Kingdom's General Data Protection Regulation (“GDPR”).

We process your personal data for various purposes:

  • Provide Platform and other Services: Authenticate you and provide you with access to Platform and to administer our Services
  • Provide paid Services: We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.
  • Create your publicly visible Apify profile but only populated with personal data and additional information that you choose to provide
  • Provide customer support: Respond to your requests for information and provide you with more effective and efficient customer support
  • Send marketing communications: Contact you by email, postal mail, or phone with news, updates, information, promotions, surveys, or contests relating to the Services or other services that may be of interest to you, in accordance with applicable legal requirements related to such communications
  • Customize and optimize the content you see on our Website
  • Improve Platform and the Services: Assessing trends and usage across the Website and Platform to help us determine what new features or integrations our Users may be interested in
  • Conduct customer research: Engage in analysis and research regarding the use of the Services, and improve our Services
  • Secure our Services and resolve technical issues being reported
  • Meet legal requirements: Comply with any procedures, laws, and regulations that apply to us where it is necessary for our legitimate interests or the legitimate interests of others
  • Establish, exercise, or defend our legal rights where it is needed for our legitimate interests or the legitimate interests of others

How We Disclose Your Personal Data​

We may disclose your personal data:

  • Service Providers: We provide access to or disclose your personal data to selected third parties who help us run our Website, provide Platform, or deliver our other Services, including billing and credit card verification, advertising and marketing, content and features, analytics, research, customer support, data storage, security, web hosting, fraud prevention, and legal services.
  • Protection of Apify and Others: By using the Services, you acknowledge and agree that we may access, retain, and disclose the personal data we collect and maintain about you if required to do so by applicable law or in a good faith belief that such access, retention or disclosure is reasonably necessary to: (a) enforce any contracts with you; (b) respond to claims that any content violates the rights of third parties; (c) protect the rights, property or personal safety of Apify, its agents and affiliates, its other users and/or the public; and/or (d) comply with legal process (e.g. a subpoena or court order).
  • Joint Offerings: From time to time, Apify may partner with other companies to offer products or services jointly. If you purchase or specifically express interest in a jointly offered product or service from us, Apify may share certain personal data collected in connection with your purchase or expression of interest with our joint promotion partner(s). Apify does not control its business partners' use of the personal data we share with them, and their use of the personal data will be in accordance with their own privacy policies. If you do not wish for your personal data to be shared in connection with any joint offerings, you may opt not to purchase or specifically express interest in a jointly offered product or service.
  • Public Forums: Our websites may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any personal data through our public message boards, blogs, or forums (including profile information associated with your user account), it may be read, collected, and used by any member of the public who accesses these Websites. Your posts and profile information may remain available even after terminating your user account. We urge you to consider the sensitivity of any information you may disclose in this way.
  • Compelled Disclosure: We reserve the right to use or disclose your personal data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
  • Business transfers: If Apify sells substantially all of its assets or one of Apify’s business units is acquired, your personal data will likely be one of the transferred assets
  • Otherwise with Your Consent or at Your Direction. In addition to the disclosures described in this Privacy Policy, we may disclose your personal information with third parties whenever you consent to or direct such disclosure.

How We Retain and Dispose Your Personal Data​

We keep your personal data for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws.

Your Rights and Your Choices​

Correcting, Updating, and Accessing​

Upon your request and authentication of your identity, Apify will provide you with information about the personal data we have collected from you, whether we hold your personal data or process your personal data on behalf of a third party. Requests to access, change, or delete personal data made to Apify will be addressed within 30 days or earlier if required by applicable laws or regulations.

If your name, e-mail or postal address, telephone number, or other personal data changes, you may update, correct, or omit the relevant information by contacting Apify at privacy@apify.com or by updating your personal data on the Account settings page on the Website. In some situations, we may not be able to provide access to certain personal data. Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you. When a challenge regarding the accuracy of personal data is not resolved to your satisfaction, We will annotate the personal data under our control with a note that the correction was requested but not made.

Removal and Objection​

If you prefer not to receive newsletters or other marketing emails from Apify, please let us know by clicking on the unsubscribe link within any newsletter or marketing email you receive. Please note that, regardless of your request, we may still use and disclose certain personal data as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain transactional emails from us, such as those confirming your requests or providing you with updates regarding our legal terms.

If you prefer not to receive marketing mail via the mail carrier, please let us know by contacting User service at support@apify.com. Please note that such requests may take up to ten (10) days to become effective. For more information about your rights under EEA and U.K. GDPR, please refer to Clause “Territory-Specific Terms” below.

The Website and Platform may contain links to third-party websites and features (such as the share and/or "like" button or interactive mini-programs). These features may collect your IP address, and which page you are visiting on our sites and may set a cookie to enable the feature to function properly. These features and widgets are hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them. Those websites may have their own privacy policies or no privacy policies at all. Apify is not responsible for those websites, and we provide the links solely for your convenience.

International Transfer of Your Personal Data​

Your personal data is maintained and processed by us and our third-party service providers in the European Union and the United States and may also be maintained, processed, and stored in other jurisdictions that may have different data protection laws than those in your country of residence. If your information is transferred in these ways, please note that we comply with applicable legal requirements governing the transfer of information across borders. By using the Platform or Services, you agree to and acknowledge these transfers.

How We Protect Your Personal Data​

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal data. These include internal reviews of our data collection, storage, and processing practices, security measures, and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to collected information to Apify employees, service providers, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations. If you wish to learn more about our security practices, please see our Security Whitepaper.​

If you become aware of or suspect any unauthorized use of your Apify account, please contact us immediately using the information in the "Contact Us" section below.

Children and Privacy​

Our Website, Platform, and Services are not directed to children, and we will not request personal data from anyone who we know to be under the age of 18 unless we have obtained verifiable parental consent from a parent or legal guardian. If we become aware that a user under the age of 18 has registered with our Website, Platform, or Services, provided personal data, and Apify has not obtained prior verifiable consent from a parent or legal guardian, we will immediately remove the user’s personal data from our files.

Aggregate Data​

Apify may also collect aggregate data. Aggregate data does not contain any personal data. It only contains usage statistics about your activities on the Website and Platform or in connection with the Services that cannot be used to identify, locate, or contact you (such as frequency of visits to the Website, data entered when using the Website, Website pages most frequently accessed, browser type, etc.). Generally, aggregate information is used collectively, and no single person can be identified by that compiled information. Apify uses aggregate information to provide its Services, determine the use of our Website (Platform), and monitor, audit, and analyze information pertaining to our business metrics. We may use aggregate information to improve the Website and Services, to monitor traffic and general usage patterns, and for other general business purposes. We may disclose aggregate information to third parties for various business reasons. Aggregate information will not include any personal information, and we will not disclose any personal information except as expressly stated elsewhere in this Privacy Policy.

Territory-Specific Terms​

EEA and the UK​

The legal bases for using your personal data as set out in this Privacy Policy are as follows:

  • Where we need to perform the contract we are about to enter into or have entered into with you for the Services
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights, do not override those interests
  • Where we need to comply with a legal or regulatory obligation
  • Where we have your consent to process your personal data in a certain way

Your Data Protection Rights​

Under applicable data protection laws, you may exercise certain rights regarding your personal data:

  • Right to Access. You have the right to obtain confirmation from us whether we are processing your personal data, as well as the right to obtain a copy of your personal data undergoing processing.
  • Right to Data Portability. You may receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format, and you may have the right to transmit it to other data controllers without hindrance. This right only exists if the processing is based on your consent or a contract and is carried out by automated means.
  • Right to Rectification. You have the right to request the rectification of inaccurate personal data and to have incomplete data completed.
  • Right to Objection. In some instances, you have the right to object to the processing of your personal data.
  • Right to Restrict Processing. In certain cases, you may request that we restrict the processing of your personal data.
  • Right to Erasure. You may request that we erase your personal data in some instances.
  • Right to Lodge a Complaint. You have the right to lodge a complaint with a supervisory authority.
  • Right to Refuse or Withdraw Consent. If we ask for your consent to process your personal data, you are free to refuse to give it. If you have given your consent, you may withdraw it at any time without any adverse consequences. The lawfulness of any processing of your personal data that occurred prior to the withdrawal of your consent will not be affected.
  • Right to Not Be Subject to Automated Decision-making. The types of automated decision-making referred to in Article 22(1) and (4) EU/UK General Data Protection Regulation (“GDPR”) do not take place in connection with your personal data. Should this change, we will inform you about why and how any such decision was made, the significance of it, and the possible consequences of it. You will also have the right to human intervention, to express your point of view, and to contest the decision.

You may exercise these rights by contacting us using the details provided in Section “Contact Us” below. Please note that we may refuse to act on requests to exercise data protection rights in certain cases, such as where providing access might infringe someone else’s privacy rights or impact our legal obligations.

International Transfers of Personal Data​

Due to the global nature of our operations, some of the recipients mentioned in Section 2 of the Notice may be located in countries outside the EEA, or the U.K., which do not provide an adequate level of data protection as defined by data protection laws in the EEA, and the U.K. Transfers to third parties located in such third countries take place using a valid data transfer mechanism, such as the EU Standard Contractual Clauses and/or the U.K. Addendum to such clauses, on the basis of permissible statutory derogations, or any other valid data transfer mechanism issued or approved by the EEA, or U.K. authorities. Certain third countries have been officially recognized by the EEA, and U.K. authorities as providing an adequate level of protection and no further safeguards are necessary. Please reach out to us using the contact information in Section “Contact Us” below, if you wish to receive further information about how we transfer personal data or, where available, a copy of the relevant data transfer mechanism.

Changes to our Privacy Policy​

We update this Privacy Policy from time to time and encourage you to review it periodically. We will post any changes on this page. This Privacy Policy was last updated on the date indicated at the top of this Privacy Policy. Your continued use of the Website, Platform, and its Services after any changes or revisions to this Privacy Policy have been published shall indicate your agreement with the terms of such revised Privacy Policy.

Contact Us​

Any notices or requests to Apify under this Privacy Policy shall be made to privacy@apify.com or:

By mail:

Apify Technologies s.r.o. Vodičkova 704/36, Nové Město 110 00 Praha 1 Czech Republic Attn: Apify Legal Team